Privacy Policy
Arateco Systems Limited (trading as “Japan Desk”, “we”, “us”, or “our”) is committed to protecting your privacy. This policy explains how we collect, use, store, and disclose personal information in accordance with the New Zealand Privacy Act 2020.
1. About This Policy
Japan Desk provides outsourced Japan market services to New Zealand businesses. This policy applies to personal information we collect from clients, their representatives, and website visitors in the course of providing those services.
2. Information We Collect
We may collect the following types of personal information:
- Contact details: name, email address, phone number, job title
- Business information: company name, nature of business, Japan market objectives
- Communication records: emails, meeting notes, and other correspondence
- Technical data: IP address, browser type, referring website address, and the specific pages on our website that you visited or submitted inquiries from
3. Purpose of Collection
We collect personal information to:
- Respond to inquiries and assess client needs
- Provide and manage our Japan market services, including acting on behalf of our clients in coordinating with Japanese partners and stakeholders as part of our outsourced services
- Meet legal and regulatory obligations in New Zealand
4. Disclosure to Third Parties
We do not sell or rent your personal information. We may share information with:
- Professional partners and service providers in Japan, where necessary to carry out the services we have been engaged to provide
- Third-party service providers supporting our operations (e.g., IT hosting, email, and productivity platforms)
- Relevant parties as required by law
5. Overseas Transfer of Information
Given the nature of our services, personal information may be transferred to or accessed by parties located in Japan. Such transfers are necessary for the performance of the services you or your organisation have engaged us to provide. Japan maintains a privacy framework broadly comparable to the New Zealand Privacy Act 2020, and we take reasonable steps — including contractual arrangements where appropriate — to ensure that recipients handle your information with equivalent care.
Personal information may also be stored or processed on servers located outside New Zealand through cloud-based services used in our operations. We take reasonable steps to ensure those providers maintain appropriate security standards.
6. Storage and Security
We take reasonable steps to protect personal information from loss, unauthorised access, modification, or disclosure. Personal information is retained for as long as is necessary for the purposes for which it was collected, or as required by applicable law (including New Zealand tax and business record obligations). When no longer required, information is securely deleted or de-identified.
7. Cookies and Website Analytics
Our website may use cookies and analytics tools to understand how visitors interact with our site. This may include the collection of technical data such as IP addresses, browser type, pages visited, and referral sources. You may disable cookies through your browser settings; however, this may affect the functionality of certain parts of our website.
8. Your Rights
Under the Privacy Act 2020, you have the right to:
- Request access to any personal information we hold about you
- Request correction of any personal information that is inaccurate or incomplete
To exercise these rights, please contact us using the details in Section 11.
9. Complaints
If you have a concern about how we have handled your personal information, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within 20 working days. If you are not satisfied with our response, you may refer the matter to the New Zealand Privacy Commissioner at www.privacy.org.nz.
10. Policy Updates
We may update this policy from time to time to reflect changes in our practices or legal obligations. The “Last Updated” date below indicates when the latest revision was made.
11. Contact
For any privacy-related enquiries, please contact us via our contact form for any privacy-related requests.
Last Updated: April 2026